Cancellation policy

Purchase Options Cancellation Policy

Last updated: January 17, 2026

Subscription & Purchase Options

If you purchase a product with a subscription or recurring delivery option, you authorize ConcussionCare Plus to automatically charge your payment method at the frequency selected (e.g., monthly).

How to Cancel

You may cancel your subscription at any time before your next scheduled shipment.

To cancel:

  • Log into your customer account and manage your subscription, or

  • Email us at info@concussioncareplus.com with your order number and cancellation request

Cancellations must be submitted at least 24 hours before the next scheduled billing date to avoid being charged for the upcoming order.

Effect of Cancellation

  • Once canceled, no future charges will occur

  • Any orders already processed or shipped cannot be canceled

  • Cancellation applies only to future shipments

Refunds & Returns for Subscription Orders

Due to health, safety, and quality control standards applicable to dietary supplements:

  • All supplement sales are final once shipped

  • We do not accept returns or exchanges, including unopened products

  • Returned products cannot be restocked or resold due to the risk of contamination or adulteration

Refunds are issued only in the event of:

  • Order fulfillment errors (e.g., wrong item shipped)

  • Products damaged during transit

Any approved replacement or refund requests must be reported within 7 days of delivery.

Changes to Subscriptions

You may modify your subscription (delivery frequency, quantity, or shipping address) at any time prior to your next billing date through your customer account or by contacting support.

Contact Us

If you have questions about canceling or managing your purchase options, contact us at:

Email: info@concussioncareplus.com
Phone: 509-720-7443
Self-serve: Account & Subscriptions — skip, pause, or cancel in about 30 seconds, no email or phone call required.