Refund policy
Last updated: July 12, 2026
This Return & Refund Policy applies to purchases made through concussioncareplus.com, operated by ConcussionCare Plus, LLC, doing business as ConcussionCare+.
30-Day Money-Back Guarantee
If ConcussionCare+ isn't right for you, email us within 30 days of delivery and we will refund the full purchase price of the product. No questions, no hoops.
- Opened or unopened. You do not have to finish the pouch, and you do not have to leave it sealed.
- You do not need to ship anything back. Supplements that leave our controlled distribution chain cannot be resold or redistributed, so returning them serves no purpose. Keep the product, or dispose of it as you see fit.
- No return shipping cost, no restocking fee.
How to claim it
Email info@concussioncareplus.com within 30 days of delivery with your order number. That is the whole process. Refunds are issued to the original payment method within 7–10 business days of approval.
Scope
- The guarantee covers your first order of a given product, including the first order of a subscription. This is a trial guarantee — it exists so you can try ConcussionCare+ without risk.
- Subsequent orders and subscription renewals are covered by the standard return terms below. You can always skip, pause, or cancel before a renewal bills.
- One guarantee claim per customer or household. We reserve the right to decline claims where there is evidence of abuse.
- Expedited or priority shipping upgrades you paid for are not refundable. Standard U.S. shipping is free, so there is normally nothing to deduct.
Subscriptions: Skip, Pause, or Cancel
You can skip, pause, or cancel a subscription at any time — no phone call, no email required, and no cancellation fee.
- Sign in to your account (linked in the footer of every page)
- Open your subscription and choose Skip, Pause, or Cancel
Changes take effect immediately and apply to your next scheduled shipment, provided they are made before your next billing date. There is no minimum number of shipments. If you would prefer that we handle it for you, email info@concussioncareplus.com and we will take care of it.
Standard Returns (outside the guarantee)
On repeat orders, or once your guarantee has been used, returns are accepted only if the product is unopened, unused, and in its original sealed packaging, the request is made within 30 days of delivery, and proof of purchase is provided. Email info@concussioncareplus.com to start one. Customers are responsible for return shipping on standard returns. For health and safety reasons, opened supplements outside the guarantee period cannot be returned or refunded.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, notify us within 5 days of delivery and include photos. We will arrange a replacement or refund at no cost to you. This is separate from your 30-day guarantee and does not use it up.
No Guarantee of Results
Individual responses to dietary supplements vary. We do not guarantee specific results, outcomes, or timelines. Our 30-day money-back guarantee is a guarantee of your money, not of a health outcome: if the product is not right for you, for any reason, you get your money back.
Questions
Email info@concussioncareplus.com or call 509-720-7443, Monday–Friday, 9:00 AM – 5:00 PM Pacific.