Refund policy
Last updated: December 14, 2025
This Return & Refund Policy applies to purchases made through concussioncareplus.com, operated by ConcussionCare Plus, LLC, doing business as ConcussionCare+.
Because ConcussionCare+ products are dietary supplements intended for personal consumption, we maintain strict return standards to protect customer safety, product integrity, and quality-control compliance.
Eligibility for Returns
Returns are accepted only if all of the following conditions are met:
-
The product is unopened, unused, and in its original sealed packaging
-
The return request is submitted within 14 days of delivery
-
Proof of purchase is provided
Due to health and safety considerations, opened, used, or partially used dietary supplements cannot be returned or refunded.
Chain-of-Custody & Product Safety
Due to the nature of dietary supplements and quality-control requirements, products that leave our controlled distribution chain cannot be resold or redistributed, even if they appear unopened or unused.
Approved returns are accepted solely for refund or replacement purposes and are not returned to inventory.
How to Start a Return
To request a return, contact support@concussioncareplus.com within 14 days of delivery and include:
-
Your order number
-
The item(s) you wish to return
-
A brief reason for the return
If your return is approved, we will provide return instructions and the return address.
Returns sent without prior approval may not be accepted or refunded.
Return Shipping Costs
Customers are responsible for return shipping costs. We do not provide prepaid return labels for standard returns.
If your order arrived damaged, defective, or incorrect, please contact us within 5 days of delivery, and we will arrange a replacement or refund at no additional cost.
Refunds
Once an approved return is received and inspected, refunds will be issued to the original payment method within 7–10 business days.
-
Original shipping charges are non-refundable
-
Refunds apply only to approved, unopened products
Non-Returnable Items
The following items are non-returnable:
-
Opened or used dietary supplements
-
Products with broken seals
-
Digital products, downloadable materials, or app-based services
-
Promotional or free items
No Guarantee of Results
Individual responses to dietary supplements vary. We do not guarantee specific results, outcomes, or timelines, and lack of perceived benefit does not constitute a defect or grounds for a refund.
