Shipping policy
Last updated: December 14, 2025
This Shipping Policy applies to orders placed on concussioncareplus.com, operated by ConcussionCare Plus, LLC, doing business as ConcussionCare+.
Order Processing
Orders are typically processed within 1–2 business days, excluding weekends and holidays.
During periods of high demand, promotions, or product launches, processing times may be extended. You will receive a confirmation email once your order has shipped.
Shipping Methods & Delivery Estimates
We ship orders within the United States using standard and expedited shipping options. Available shipping methods and estimated delivery times are displayed at checkout.
Delivery timeframes are estimates only and are not guaranteed. Carrier delays, weather conditions, or service disruptions are outside our control.
We may ship orders using a variety of domestic carriers, depending on destination, shipping method selected, and operational considerations.
Expedited & Priority Shipping
Expedited or priority shipping options may be offered at checkout for an additional fee. While these options typically result in faster delivery, actual delivery times depend on the shipping carrier and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on your order, shipping destination, and selected shipping method.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees before reshipment.
Lost, Delayed, or Stolen Packages
Once a package is marked as delivered by the shipping carrier, ConcussionCare Plus, LLC is not responsible for lost or stolen packages.
If a shipment is delayed or appears lost in transit, please contact support@concussioncareplus.com, and we will assist in filing a carrier inquiry when appropriate.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 5 days of delivery and include photos of the issue. Approved claims will receive a replacement or refund at our discretion.
International Shipping
At this time, international shipping may be limited or unavailable. If international shipping is offered, customers are responsible for any customs duties, taxes, or import restrictions imposed by the destination country.
Contact Information
For shipping-related questions, please contact:
